Frequently Asked Questions

Answering any queries

Booking Conditions?

Refunds are not permitted and date changes within fourteen days incur significant charges. We recommend our Flexible Booking Option or travel insurance in case of illness. View Full Terms

Minimum Stay

Check in or out on Sunday, Monday, Wednesday or Friday only.

One night – Sunday only
Two nights – Monday & Tuesday or Wednesday & Thursday or Friday & Saturday
Three nights – Sunday, Monday, Tuesday or Friday, Saturday & Sunday
Four nights – Monday, Tuesday, Wednesday & Thursday
Five nights – Sunday through Thursday or Friday through Tuesday

WIFI & Phones

Use of devices is not permitted in public areas. We do not offer WIFI on purpose. Mobile 3G internet signal is available but variable for Optus / Telstra and does not always work in the rooms. There is always Optus / Telstra signal in the car park.

Location

41 McClymonts Road, Maraylya, NSW, 2765, Australia

We are 45 minutes North West of Sydney near to Dural and Windsor.
You can get here by car or train. Nearest station is Vineyard.
www.billabongretreat.com.au/location

Alcohol & Smoking

Consumption of alcohol is not permitted in public areas and is not recommended. Due to bush fire risk smoking is not permitted anywhere on the property except the smoking area in car park.

Pregnancy

Our retreats are very suitable for pregnant ladies.
Click for details

Children & Pets

Our retreats are not suitable for children under 16 years or pets.

Special Occassions

Coming soon…

Gift Vouchers

Gift vouchers are available for any amount and are valid for 3 years. They can be ordered online or by phone and are instant delivery by email. They can be used for any booking in part or whole. click here

Instructions to Use a Gift or Credit Code – click here

Promo Codes

These include discount and special offer codes which must be used at time of booking. For details how to use click here

Inclusions

Accommodation, meals, drinks, snacks, daily yoga, alternate day meditations and retreat program workshops are all included. Spa treatments are extra.

Coming with Friends

Choose from private shared bathroom or ensuite rooms for 1 to 3 persons, the six bed Harmony Cottage or the eight bed The Lodge. Click for details.

Coming on Own

Choose shared dorm rooms, private rooms with shared bathrooms or private ensuite rooms. About 50% of our guests come on their own and it is a friendly and welcoming environment where all guests eat together.

Food Allergies

We can work with diary free, nut free, gluten free, wheat free, sugar free and vegan diets. Other requirements on request. Click for info

Mobility Impaired

Billabong Retreat is situated on a rock escarpment and many buildings are only accessible by stairs. We have one accessible cabin and the main retreat centre is accessible. Please note the wellness centre (where individual treatments occur) is not accessible as there is stair access only.

Group Hire

We offer exclusive and non exclusive hire to peaceful groups with a wellness theme. Please see www.billabongretreat.com.au/groups

Swimming

Swimming in Billabong is done at your own risk as it is a natural waterway. Our magnesium aqua therapy pool is open all year but can be chilly in the winter as it is only heated by an eco friendly solar hot water system.

Room Features

All of our rooms are clean and simple with beautiful bush views. All rooms have fans, insect screens, heaters and are well insulated. Beds have doonas, pillows, linen, blankets and towels. All bathrooms have complimentary biodegradable shampoo, hand wash, body wash and conditioner for you to use (but not take away!). There are no TV’s or WIFI access.

What to Bring

Linen & room towels are provided in all all rooms.

Water bottle – no bottled water is sold onsite. Please bring a reusable water bottle to refill at our filtered water station.
Swimmers & pool towel
Comfortable Clothes – loose fitting clothes for yoga practice. Warm clothes during cooler months.
Shoes – enclosed shoes are recommended as the property is located on bushland.
Please do not bring any food, alcohol, packaged drinks, drugs, tobacco.
Insect repellent
Sunscreen
Umbrella if rain forecast
Hot water bottle if you are cold during the night
Journal if you like to take notes

Yoga Suitability

Yoga is suitable for all persons of all ages and all levels of health. Yoga is all about the individual so there is always a yoga practice that is right for you. The question is understanding what that practice is. One size does not fit all. You will learn to do a yoga practice that is suitable for you.

Environmental Credentials

We are an eco retreat and take our impact on the environment very seriously. We are self sufficient for water and waste disposal and operate a bio-pod worm farm waste water system. It is very important that only biodegradable waste is put down the toilets and sinks. Water is restricted to 50 litres of rain water per person per day. With short showers this amount is ample. We also have a solar hot water heating system and a grid connected photovoltaic electricity generating system. We aim to minimise recycling and landfill waste and we compost all our food waste.

www.billabongretreat.com.au/eco-retreats