For ‘standard’ non group bookings we are offering a Flexible Booking Option of $100 per room allowing guests to reschedule less than 14 days before arrival. Only valid for groups of four or less. Must be taken within 24 hours of booking. We strongly recommend all guests take out travel insurance. Only valid for one last minute reschedule.
BOOKING CONDITIONS FOR 1-4 GUESTS
Standard Terms
General Terms
- 50% deposit on booking
- 50% auto-deducted 2 days before arrival
- All payments are non-refundable (overnight bookings, spa treatments, day retreats and gift vouchers)
- Reschedule requests must be made by email
- Rescheduled bookings will be charged at the latest price
Non Flexible Bookings
- $50 charge for changes more than 14 days ahead.
- 50% booking cost for changes less than 14 days ahead
- 100% of booking cost for changes less than 2 days ahead
Flexible Booking Option
- Must be selected at time of booking for $100 per room
- $50 charge for changes more than 14 days ahead
- Booking can be changed one time less than 14 days with no penalty
Spa Bookings & Day Retreats
- Treatments are charged to the master guest credit card on file two days before arrival unless pre-paid through alternative method.
- Day retreats cancelled/rescheduled with less than 7 days notice incur a $25 charge.
- Treatments or day retreats cancelled/rescheduled within a 72 hour before period incur a 50% charge.
- Treatments or day retreats cancelled/rescheduled within 24 hours of arrival incur a 100% charge.
- All payments are non-refundable
FOR 5+ GUESTS & GROUP ORGANISERS
Group Terms
Payment and reschedule terms are different for groups of 5+
ACCOMMODATION
